Customer care
App Support
Need a hand with your account, a virtual try-on, or an order? Get in touch and we’ll help you sort it out.
Email [email protected]Help topics
How can we help?
My virtual try-on did not work
Try again with a clear, well-lit selfie that shows your upper body. If the problem continues, email us with a short description of what happened and your device model.
How do I change my fit or measurements?
Choose a fit when creating a try-on. You can manage your saved body measurements from your profile; measurements are entered in centimeters and copied to new orders.
Where can I check my order?
Sign in and open Orders to review your order history and payment status. For help with a specific order, include its order number when you contact us.
I need help with my account or personal data
Email us from the address associated with your account and tell us what you need help with. For details about personal information, see our Privacy Policy.