Privacy Policy

1. About this policy

This Privacy Policy explains how Kukka.AI (“we,” “us,” or “our”) handles personal information when you use our mobile app, website, virtual try-on, shopping, or waitlist services. We use personal information to provide these services, operate our business, and meet our legal obligations.

For privacy questions or requests, contact us at [email protected].

2. Information we collect

Depending on how you use Kukka.AI, we may collect:

• Account and sign-in details: your name, email address, account identifier, and verification or sign-in details. If Google sign-in is offered and you choose it, we receive information Google provides for authentication, such as your name, email address, and Google account identifier.
• Profile and fit details: gender information you choose to provide, body and garment measurements such as chest, waist, hips, shoulders, sleeve length, neck width, and shirt length, and your profile photo.
• Try-on images: the selfie or photo you select, the shirt and fit you choose, and the generated try-on image. We send the images and instructions needed for a try-on to xAI for image generation. We store profile photos and generated try-on images privately and associate them with your account.
• Shopping and order details: items in your cart, selected sizes and quantities, order totals and status, and the name, email, and delivery or billing address you provide. An address may include street, city, region, postal code, country, and phone number if supplied.
• Payment details: payments are handled through Stripe. Stripe processes payment card details. We receive payment status and related transaction identifiers, not your full card number.
• Waitlist and support details: your email address if you join the waitlist, and information you choose to send us when contacting support.
• Technical information: our systems and service providers may process operational or security logs, which can include IP address, request time, device or browser information, and error details.

3. How we use information

We use information to create and secure accounts, maintain profiles and saved fit details, generate and show virtual try-ons, process payments, fulfill orders, provide customer support, send sign-in and order-related messages, administer the waitlist, and maintain the security and operation of our services. We do not sell personal information or use it for cross-app or cross-site advertising tracking.

4. How information is shared

We share information with service providers when needed to operate Kukka.AI. Depending on the feature you use, these providers include:

• xAI: receives the images and instructions needed to generate a virtual try-on.
• Stripe: processes payments and receives the checkout information needed to complete a transaction.
• Resend: delivers sign-in codes and order communications. Order or fulfillment messages may include delivery details and fit measurements needed to prepare an order.
• Cloudflare R2: stores private profile and generated try-on images when that storage service is configured.
• Hosting and infrastructure providers: support the delivery, security, and operation of our website and APIs.

Providers process information under their own privacy terms and our arrangements with them. We may also disclose information when required by law or when necessary to protect users, our services, or our legal rights.

5. Storage and retention

The app stores some information on your device, such as your sign-in session and cached app or try-on images, to keep the app working and restore your experience. Profile and generated images stored by us are private and are served only to the account that owns them.

We keep account and profile information while your account is active and as needed to provide the service. We retain order and payment records for as long as needed for fulfillment, accounting, legal compliance, and dispute handling. Waitlist information is kept while the waitlist is active or until you ask us to remove it. Backups and service-provider copies may persist for a limited period under their retention processes.

6. Your choices and rights

You can update profile information in the app. You can request access to, correction of, or deletion of personal information by emailing us. We do not currently provide an in-app account deletion control, so contact us to request account deletion. We may retain information where required by law or needed to resolve disputes, enforce agreements, or protect our services.

Depending on where you live, you may have additional rights to object to or restrict certain processing, receive a copy of your information, or withdraw consent where processing is based on consent. You may also contact your local data protection authority.

To make a request, email [email protected] from the email address associated with your account and tell us what you need. You can also use that address to ask to be removed from the waitlist.

7. Security and international processing

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure. Our service providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards for international transfers.

8. Changes and contact

We may update this policy as our services or legal requirements change. We will post the latest version here with its updated date. Questions or privacy requests can be sent to [email protected].